SigningCloud CommunitySCMY Users Community: Profile SettingUnsubscribe ConcernPost Reply

Post Reply: Unsubscribe Concern

<blockquote><div class="quotetitle">Quote from <a class="profile-link" href="https://community.signingcloud.com/scmycommunity/profile/helpdesk/">helpdesk</a> on October 7, 2022, 2:45 PM</div><div>With regards to updating the credit card information for the auto debit subscription, currently we have two options in order for us to achieve the goal. Provided below are those:</div>
<p>&nbsp;</p>
<div>1. Unsubscribe to the current package and resubscribe to a new one indicating the new/updated credit card. Provided below is the instruction on how to.</div>
<p>&nbsp;</p>
<div>a) Login to your signingcloud account</div>
<div>b) click the 3 horizontal bar on the upper left corner of the page.</div>
<div>c) under Administration click on Manage Account</div>
<div>d) click Billing info</div>
<div>e) under your subscription details, kindly locate the cancel button. Clicking the cancel button reverts your account back to Free.</div>
<div> </div>
<div>We suggest that you can do the cancellation on the last day of the outgoing subscription and you have 7 days grace period.</div>
<div> </div>
<div>And unfortunately, We will not refund any prorated rate if you cancel at any time.</div></blockquote><br>

Cancel